Refund policy

1. Return Eligibility

We accept returns and exchanges within 14 days of receiving your order. During sale or promotional periods, items must be returned or exchanged within 7 days (if applicable).

To be eligible for a return or exchange, your item must meet the following conditions:

Original Condition: The item must be unused, unopened, and in the same condition that you received it.
Packaging: The item must be in its original packaging with all tags, seals, and labels completely intact. It must be in saleable condition.

Note: For hygiene and safety reasons, certain categories of products (e.g., opened cosmetics or hair care products) cannot be returned once the seal has been broken.

2. How to Initiate a Return

To start a return or exchange:

Contact our Customer Support team at hi@thecurl.club within the eligible return window.
Provide your Order Number and the reason for your return/exchange.
Our team will guide you through the process and arrange for a delivery company to pick up the item, or provide instructions on how to ship the item back to us.

3. Shipping Fees & Return Costs

Shipping fees for returns and exchanges depend on the reason for the return:

Store Error / Defective Items: If the return is due to our error (e.g., you received an incorrect item) or a shipping issue (e.g., the product arrived damaged or broken), The Curl Club will cover all return shipping and handling fees.
Customer Choice: If you are returning an item simply because you changed your mind, you will be responsible for the return shipping fees.

Important Notice on Delivery Fees: * Original delivery fees are non-refundable.

4. Refund Process & Timeline

Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

If approved, we will process your refund immediately.
Refunds are issued back to the original payment method used during the purchase. Original shipping and return delivery fees will be deducted from the total refund amount.
Please allow 7 to 10 business days for the refund to reflect in your bank account, depending on your financial institution's processing times.

5. Order Cancellations

Before Dispatch: If you wish to cancel your order before it has been dispatched, please contact us immediately. Your payment will be automatically refunded in full within 7-10 business days.
After Dispatch: If your order has already been dispatched with our courier, it cannot be canceled outright and will be treated as a standard return. Shipping fees will apply.

6. International Orders (Outside Kuwait)

For orders shipped outside of Kuwait, customers are responsible for all return shipping costs, handling fees, and any applicable customs duties or taxes. Refunds are issued only upon our successful receipt and inspection of the returned item. The Curl Club is not responsible for any loss or damage of items during transit back to us.