Shipping policy

Thank you for shopping with The Curl Club. We are committed to delivering your favourite curl care products to you as quickly and efficiently as possible. Please review our shipping policies below.

1. Order Processing Time

All orders are processed and packed within 1-2 days.
Orders are not processed, shipped, or delivered on Sundays and public holidays.
If we are experiencing a high volume of orders (e.g., during sales or holidays), processing times may be slightly delayed. We will notify you if there is a significant delay with your order.

2. Domestic Shipping (Within Kuwait)

We offer the following delivery options for our customers in Kuwait:

Standard Delivery: 1.500 KD Estimated delivery:1- 2 days delivery.
Express / Same-Day Delivery: 2.000 KD Available for orders placed before 3:00 PM
Salon Pick-up: You can choose to pick up your order for free at our salon located at Maidan Hawalli from Monday - Saturday, 10 AM - 8 PM.

3. GCC & International Shipping

We proudly ship internationally! Shipping charges for your order will be calculated and displayed at checkout based on the weight and destination.

GCC Shipping (Saudi Arabia, UAE, Qatar, Bahrain, Oman):

Standard GCC Shipping: Starts at 3.5 KD and depends on shipping weight | Estimated delivery: 3-5 business days.

Worldwide Shipping:

International Express: Rates calculated at checkout | Estimated delivery: 5-10 business days.

4. Customs, Duties, and Taxes (For GCC and International Orders)

Please note that The Curl Club is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, handling fees, etc.). If a package is returned to us due to unpaid customs fees, the original shipping cost will not be refunded.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking number(s). The tracking link will become active within 1-2 days.

6. Damaged or Lost Packages

We take great care in packing your items safely. However, if your order arrives damaged, or if you believe your package is lost in transit:

Please contact us within 48 hours of the expected delivery date.
Save all packaging materials and damaged goods, and take clear photos of the damage to assist us with the investigation.
We will work with the courier to resolve the issue and arrange a replacement if applicable.